FAQ’s

Ready and primed with local knowledge for 20 more years.

Got a General Question? Then you’ll likely find an answer in our general frequently asked questions below. If you can’t find what you need, then also try our Sellers FAQsBuyers FAQs or simply get in touch.

General FAQ’s

Knowing that 70% of people who are moving home move no more than 20 to 25 miles away as we do, which is why a truly local presence along with our highly search engine optimized (SEO) local website matters in attracting local sellers, buyers, landlords and renters alike. We work hard in implementing and maintaining innovative digital marketing campaigns via social media platforms by using the latest in video marketing techniques to drive targeted visitors to our properties for sale and rentals.

No, our website is very easy to use, and your Homelink agent will always be available to help if you have any trouble understanding or using our service. They’ll create your advert for you, so all you need to do is keep an eye out for emails which will alert you to review your advert before it goes live, and let you know when you receive any viewing appointments or offers.

Your dedicated Homelink Agent is on hand to help whenever you need them. Our office hours are Monday to Friday 9.30m to 5.30pm & Saturday 10am to 4pm. Email us or leave a message if we are closed and we will respond to your query as soon as possible. Contact page

We’d love to hear from you! Don’t hesitate to call us on 01234 320 040, send us a message through our Contact page, or email us at [email protected]

Approximately 95% of potential buyers start looking for property via the internet. In addition to our highly optimized website, 90% of these potential buyers look at more than 1 property portal to find a home. That’s why we will advertise your property on all the major property portals including Zoopla, Primelocation, OnTheMarket and many more. However, the general public cannot sell or let their property directly with those sites – you must go through an estate agent. These websites generate around 320 million buyer and renter searches per month.

Absolutely not. We pride ourselves on being completely transparent. Take a look at our Sales Packages & Fees Page or Lettings Packages & Fees Page for a full breakdown of what’s included in your fixed fee.

Please note that cancellation fees may apply in certain circumstances where services have been provided by us and you later choose to cancel your agreement or where you are in breach of our agreement to sell or let your property.

Yes, you can still use Homelink. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

We give you control of when to pay for our Sales Packages and services by offering you different payment options. If you choose to our fixed fee, Pay Now or the Pay Later, then you pay for our services upfront and this is non-refundable in the unlikely event your home hasn’t sold. If you’ve selected our No Sale, No Fee, pay later package, then you don’t pay until your home has sold, subject to our terms and conditions.

Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days.

We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees and you can view our Lettings Fees here.

Yes, we keep your details safe, secure and confidential at all times. We will never share your details with any potential buyers, renters, marketers or other bodies without your prior permission. We do however provide your name and contact number to the interested party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen for Homelink to take care of your viewings. In these instances, we provide the name and number of our Local Property Agent).

We are members of The Property Ombudsman redress scheme, and are also registered members of The National Approved Lettings Scheme (NALS), Tenancy Deposit Scheme (TDS), and the Safe Agent Scheme.

Homelink was founded in 1998 as a Partnership. In 2007 we became Homelink Property Services Ltd. We have now been trading for 20 years, have sold and let thousands of properties and have now expanded our focus throughout the county of Bedfordshire utilising the latest in technology to better serve our clients.

You can view our Selling Terms by clicking here and Letting Terms by clicking here. The agreements with Homelink you’ll find are fair and honest; it’s not all about us but more about how we are here to serve you.

The team at Homelink are extremely helpful and whilst we all deal with different parts of the selling and letting process to make the service as efficient as possible, we can all generally assist with any enquiries you may have when you get in touch.

Yes! We occasionally run promotional offers through a few different marketing channels, both online and in print. Our promotional codes are only valid for a short period of time, so make sure you keep an eye out and choose Homelink to sell or let your property before they run out!

Either enter your promotional code when booking a valuation or when you’re at the checkout.

No – you can only use one promotional code per instruction. If you’re selling multiple properties with Homelink, you can just use one promotional code and we’ll apply it to all the properties.

Sorry! We’re not able to give refunds for forgotten codes.

If you have forgotten your password or if you are experiencing technical problems, please email our customer support team on [email protected]

Our office is based in Bedford see our Contact Page, but our main focus and operations are across the county of Bedfordshire with its 172 towns and settlements; as well as the whole of the UK.

Landlord FAQ’s

Landlords have a legal duty to ensure their property is not at risk of exposure to legionella bacteria. However, the Health & Safety Executive (HSE) does not require landlords to obtain or produce a Legionnaires testing certificate.

Yes. In fact it is a legal requirement! A gas safety certificate must be renewed yearly and a copy must be given to the tenant on the day they move into your property. We offer a full gas certificate service for landlords.

Landlords have a legal duty to ensure their property is not at risk of exposure to legionella bacteria. However, the Health & Safety Executive (HSE) does not require landlords to obtain or produce a Legionnaires testing certificate.

We’d love to hear from you! Don’t hesitate to call us on 01234 320 040, send us a message through our Contact page, or email us at [email protected]

Approximately 95% of potential buyers start looking for property via the internet. In addition to our highly optimized website, 90% of these potential buyers look at more than 1 property portal to find a home. That’s why we will advertise your property on all the major property portals including Zoopla, Primelocation, OnTheMarket and many more. However, the general public cannot sell or let their property directly with those sites – you must go through an estate agent. These websites generate around 320 million buyer and renter searches per month.

Absolutely not. We pride ourselves on being completely transparent. Take a look at our Sales Packages & Fees Page or Lettings Packages & Fees Page for a full breakdown of what’s included in your fixed fee.

Please note that cancellation fees may apply in certain circumstances where services have been provided by us and you later choose to cancel your agreement or where you are in breach of our agreement to sell or let your property.

We advertise your property on both of the latest property rental and sales sites – Rightmove and Zoopla – and ensure your listing is as attractive to potential tenants as possible.

Tenant FAQ’s

As a tenant we will need you to provide photographic ID such as a driver’s licence or passport, bank statements for the last 3 months and a utility bill showing proof of your current address.

Once your application has been accepted by your landlord, you will need to pay one month’s rent in advance and a security deposit. These sums will need to be paid on the same day that you sign the agreement.

We can arrange for your deposit to be protected by The Deposit Protection Service (DPS). We will assign you your own login details for future use.

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